Core market research services

Need help with conjoint analysis? Conjoint analysis is an advanced market research method for understanding what drived customer value. We are published experts and offer a full-range of conjoint analysis solutions from standard choice-based conjoint (CBC) to fully custom design conjoint and trade-off research using fully customised methodologies using our Cxoice Survey Technologies.

Trying to segment your market? Market sizing and segmentation is a core basis for determining marketing strategy starting with defining the target market, identifying how many potential buyers there are, and how they divide into different addressable groups.

We design market sizing and segmentation research that often encompasses existing data and databases, qualitative research to identify potential dimensions, and quantitative research with statistical techniques to build, validate and model segmentation for ongoing business use.

What are your customers willing to pay? And what drives customer value? In a market, customers have different levels of willingness to pay and will pay in different ways. The right pricing strategy and structure uses pricing research to explore how demand varies by price, in order to identify the optimum price points for products and services and to assess the acceptability of different pricing methods, such as subscriptions, discounts, one-time payments, or product configurators.

How much is your brand worth? How much does your brand contribute to purchase? What are the key elements of your brand that drive customer interest, engagement and value?

A brand is more than just a name, it brings promises and expectations for customers that have to be clearly understood and supported in the business.

Brand equity research measures establishes what drives brand strength and how customers value a brand in terms of financial goodwill, focusing on how the brand is perceived, and how it contributes to sales, customer desires and satisfaction.

Are you meeting your customers' needs? Customer satisfaction is about happy customers and whether products and servers truly meet customer needs, and are good enough to be recommended to friends or colleagues.

Our bespoke customer satisfaction programmes are designed to be lightweight for customers - fast, quick and easy to complete, while giving space for customers to provide the detail they feel is relevant.

Options include NPS (Net Promoter-type scores), lightweight self-pick menu-based satisfaction and feedback, and win-loss analysis for key account management, and can be carried out as periodic or event-driven solutions with automation and direct integration into dashboards and reports.

How cost effective is your marketing? Should you be spending more, or spending better? While behavioural measures like click-through and conversion can be easily tracked, the power of advertising to affect branding and customer consideration requires more holistic measurement and testing.

Advertising and marketing effectiveness research calculates not just impact on sales, but also how much advertising and marketing is influencing measures like awareness, consideration and brand strength, particularly for marketing where a complex mix of marketing activities is in play.