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Customer satisfaction and NPS

Customer satisfaction - getting it right for customers Customer satisfaction is about happy customers and whether products and servers truly meet customer needs, and are good enough to be recommended to friends or colleagues.

Our bespoke customer satisfaction programmes are designed to be lightweight for customers - fast, quick and easy to complete, while giving space for customers to provide the detail they feel is relevant.

Options include NPS (Net Promoter-type scores), lightweight self-pick menu-based satisfaction and feedback, and win-loss analysis for key account management, and can be carried out as periodic or event-driven solutions with automation and direct integration into dashboards and reports.

Meeting customer needs

Our customer satisfaction and feedback systems can be run as periodic surveys, built into customer experience programmes or account management reviews, or tied to automated systems for ease of management

For help and advice on carrying out customer satisfaction and engagement research contact

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