Customer satisfaction and NPS
Customer satisfaction is about happy customers and whether products and servers truly meet customer needs, and are good enough to be recommended to friends or colleagues.
Our bespoke customer satisfaction programmes are designed to be lightweight for customers - fast, quick and easy to complete, while giving space for customers to provide the detail they feel is relevant.
Options include NPS (Net Promoter-type scores), lightweight self-pick menu-based satisfaction and feedback, and win-loss analysis for key account management, and can be carried out as periodic or event-driven solutions with automation and direct integration into dashboards and reports.
Meeting customer needs
Our customer satisfaction and feedback systems can be run as periodic surveys, built into customer experience programmes or account management reviews, or tied to automated systems for ease of management
- Innovative surveys completed according to the customer's own preferences using our Cxoice Survey Technologies Platform
- Win-loss measurement for project-based businesses
- Key account measurement for B2B sales teams
- Customer communities and contact management to avoid over research
- Smart sampling to reach customers by business importance and for continuous monitoring
- Automatic reporting and drill-down for sharing results by geography/outlet
- Mixed contact mode - online, phone, incentivised coupons and self-collects
- Dashboards and early warning systems
For help and advice on carrying out customer satisfaction and engagement research contact info@dobney.com
